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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
493 ratings and 238 comments received in the last 90 days.
04 November 2024
Sof made my experience easy and stress free!
01 November 2024
Oscar was great at understanding my needs and getting me a deal that suited me financially. He kept me updated throughout the delayed delivery process and was great when he handed the car over
31 October 2024
Good comms throughout. Jeremy Allen was very informative, friendly and professional.
31 October 2024
Dan, the manager, was equally fantastic, stepping in to ensure everything went smoothly. His expertise and leadership were evident, and he took the time to check in personally, making me feel valued as a customer.
31 October 2024
The service I received was first class. The sales team and in particular Sofian, was more than willing to help and be flexible when I wanted to change things to suit my needs. Thank you to the whole team for working with me!
26 October 2024
Not being very high tech Oscar was really good at helping and guiding me through the buying process. He kept me updated during the course of the purchase through emails and phone calls for which I am very grateful.
23 October 2024
Very satisfied we arranged our collection on a very very final day. However the vehicle was nicely presented in a bay close to the showroom to avoid the rain. Nicely presented with big red velvet boy. Very nice touch!
23 October 2024
Beautiful new car.
21 October 2024
Everything fully explained and Adrian was very helpful
15 October 2024
Excellent service. Everything explained fully. Assurance given for current and future dealings.
15 October 2024
Jeremy Allen oversaw everything and was very efficient
10 October 2024
I do feel like I could have been given more instruction about the vehicle when first receiving it.
08 October 2024
Top Dealership and sales Guy that handled my purchase .
07 October 2024
As mentioned service was excellent. I felt informed every step of the way, which allowed me to make a quick decision.
03 October 2024
Jeremy kept us up to date throughout the entire process. On one occasion we forgot to submit a signed document and he gently chased us. Process was extremely smooth from start to finish
03 October 2024
Sofiane was amazing, helped me through the journey of buying a car and experience was top!! Thank you!
02 October 2024
Everything was ready in advance of my arrival and excellent handover experience
02 October 2024
As per previous response, our level of satisfaction was tainted by the lack of interaction/updates post order from the original salesperson and it was only after Fraser Grey took control that our confidence in the dealership was restored.
02 October 2024
Sof madd sure my pick up was exciting and helped build up the excitement
30 September 2024
Polite and knowledgeable
26 September 2024
We did have a rare mechanical issue with the Car however this was dealt with effectively and quickly and we couldn't have been happier with the actions taken to rectify. We are now looking forward to driving our 2 Series Gran Coupe F44 218i M Sport.
26 September 2024
Jeremy made sure everything went smoothly from start to finish. He explained everything and was very transparent as always. He makes purchasing a vehicle so easy. I would highly recommend.
24 September 2024
the delivery was on time and without delay
24 September 2024
The purchase and delivery was made it easy and enjoyable, and a very unique experience tailored to the customer.
22 September 2024
Everything was great
22 September 2024
I was kept informed throughout the process and Sofiane and Bill really helped me out wherever possible!
21 September 2024
Polite helpful and a nice cup of coffee
17 September 2024
Group 1 Southend Service was exceptional from start to finish. Particular gratitude to Fraser Gray, he was excellent and made the experience easy and smooth.
17 September 2024
Oscar was very friendly, very in depth and explained everything clearly. The overall service was very good, would highly recommend.
10 September 2024
The whole process was executed really efficiently and I felt well Looked after during the whole process
07 September 2024
As above, everything went smoothly and was able to rely on Oscar heavily.
30 August 2024
From the initial call to delivery 6 weeks later has been first class from Sales persons Fraser and also Chris when Fraser was away on vacation
13 November 2024
Straight forward car washed well (not always the case)
13 November 2024
Easy check in for the cat as well as collection was simple. No time wasting and you kept up to speed with progress of car service and the visual/ video report is also engaging. They are true professionals
12 November 2024
No issues, work completed quickly.
12 November 2024
Friendly & helpful customer service, free car clean. Work completed same day
12 November 2024
Felt really looked after during the entire day Hannah king was amazing
12 November 2024
All work clearly detailed
12 November 2024
Leah was very helpful and I was informed of the whole process
11 November 2024
You do the job properly and clean my car too. Due to the location having no transfer service to the local station is a pain and expensive. Taxi to train station then peak rate train ticket to Wickford cost ~£16. Then I have to walk a mile.
11 November 2024
They're very good there. No complaints at all.
11 November 2024
Communication and level of service very good indeed.
11 November 2024
Was great service and car was done within the working day
11 November 2024
Always a prompt and efficient service.
11 November 2024
It was ok
10 November 2024
Leah handled my car that day and she was great. Kept me up to date with the process throughout the day. It also really helped that I was able to text her as I'm unable to answer my phone at work during the day. Very easy visit!
08 November 2024
Confusion around fees. I was told one cost £190. then it went to £210 and ended up £195. This leads to a level of distrust. That said Julia is as fabulous!!
07 November 2024
the car was fully serviced and updated, and had been washed and cleaned on completion.Olga at the service reception desk was again extremely polite and well informed when I collected the vehicle.
07 November 2024
Very happy with the service
07 November 2024
Excellent service from start to finish
07 November 2024
Good service, friendly staff (Brian was great), delivered as promised, no issues
06 November 2024
Kept informed what is happening with my car
06 November 2024
Good welcome and very nice facilities
05 November 2024
Good efficient service
04 November 2024
Booked in for repair, travelled an hour for a waiting appointment to be told after waiting for 30 minutes the part was not on site due to delays. The truth is the part was never ordered so a morning wasted only to have to bring back.
04 November 2024
I received warm welcome.
02 November 2024
Consistently high service, friendly people and a comfortable waiting area. You always feel valued.
01 November 2024
Nothing was too much bother, all done and dusted within the day.
01 November 2024
done what they said
01 November 2024
Job done
31 October 2024
The service assistant was very helpful...
31 October 2024
I was made to wait 30 mins to collect my car. Another customer did not register at reception and got seen ahead of ,and noticed that other customer service agents were free, after repeated requests, I eventually got served
31 October 2024
Fast friendly and very transparent in all actions taken
30 October 2024
Overall very good service no problems
30 October 2024
Excellent Service looked after
30 October 2024
First class
30 October 2024
Website is allowing the booking of a courtesy car on Saturdays when they are not ment to be issued
30 October 2024
Hannah was really helpful, approachable and professional.
29 October 2024
All very good. some confusion about car ownership but very efficient overall
29 October 2024
Outstanding ????????????
29 October 2024
Gracious, courteous, polite. Attention to detail. Fortitude to fulfil responsibilities satisfactorily.
29 October 2024
Service was as described
28 October 2024
I liked the fact you did collect and delivery but now you don't and it now takes 2 bus and 1 train ride to get to the group 1 Southend
28 October 2024
Super easy and very polite people and they looked after me and my car
28 October 2024
Everyone was great and it's was a speedy experience. Just a shame that as I left a warning light came on and I had to go back again that afternoon to get it fixed
28 October 2024
All very professional.
28 October 2024
Good customer service
28 October 2024
All work completed as requested, car clean was excellent!
26 October 2024
Did the job and got a clean what more can you ask
26 October 2024
Friendly staff, didn't keep you waiting
24 October 2024
Was kept advised of what was going on and treated well
23 October 2024
Poor response to my first telephone call
23 October 2024
See above
23 October 2024
Work completed on time and good communication about progress
22 October 2024
Very welcoming a helpful
22 October 2024
Very happy with service even gave my car a quick clean for me!
22 October 2024
from checking in online prior to my visit to the check in box to leave my key, all made the process quick and staff are always friendly and helpful
22 October 2024
Most questions answered and requests carried out but I have not received my video report which I require to answer some further information. This has been requested but NOT yet received.
21 October 2024
Great service only one small complaint was the wheels I ordered with the parts dept were delayed by a day as the order was not put through to the service dept where my vehicle was.
21 October 2024
Cant fault the experience.
21 October 2024
Kept me updated on the progress of my car
21 October 2024
Customer service excellant. The video of the car being checked is excellant.
21 October 2024
Kirsty phoned the day before service to double check I would be taking my car in. She was very polite, said she would phone me as soon as the car was ready, which she did, my car was ready before 'rush hour' traffic which was a bonus !
21 October 2024
Mostly very good but too many satisfaction surveys
21 October 2024
Great service
20 October 2024
All the staff are amazing very helpful and even show you to your car in the car park..
20 October 2024
Excellent service
20 October 2024
Well organised dealership
20 October 2024
Everyone nice and helpful and kept me updated
19 October 2024
Helpful service team. Many thanks to Brian Cooper. Good to be able to cover off the admin with check in prior to visit.
19 October 2024
Because Brian cooper is so good he should be or priminister
19 October 2024
Big improvement this time around. Have had serious problems in the past and this was very easy, fast and uncomplicated which is what car servicing should be in my opinion.
17 October 2024
Leah was very helpful
17 October 2024
Incredibly friendly staff, kept constantly up to date with progress as I was in a hurry. Offered beverages by several different staff members.
16 October 2024
Parts not available even though service booked in August for October and part missing was a basic service part which I am now going to have to rebook once it's in stock.
15 October 2024
The car had to left for one more day and work couldn't be completed as promised. When I was called in to collect my car the car wasn't washed or hoovered as previously asked if I wanted to and I had said yes. One delay after the other.
15 October 2024
Staff were fantastic. Especially as a disabled person when I've used other car manufacturers in the past I've felt like they treated me a lower level to other customers. BMW were extremely accommodating, this made the pick up & drop off very smooth
15 October 2024
Great price
15 October 2024
Always happy as they provide five star srvice every time
14 October 2024
Great customer service from Lynette Sanders who was professional, efficient and friendly.
13 October 2024
The work was completed in good time and the staff were very pleasant.
12 October 2024
Problem udentified and sorted. Good communication
12 October 2024
Nice and polite, kept offering my daughter cookies which she loved! Even changed the tv for her. Very helpful and accommodating
12 October 2024
I am satisfied and happy with the service.
12 October 2024
Well organised service and staff
12 October 2024
I was pleased to have had the service work done without the need for the inconvenience of requiring to use taxis, and being without the vehicle.
12 October 2024
Said what they was doing sent video and done the job
12 October 2024
For the same reason given above your staff kept me updated on all aspects of work, again very helpful and polite.
11 October 2024
All work successfully completed in a timely manor.
11 October 2024
Great team
10 October 2024
Service was very professional and efficient
10 October 2024
just happy with how i was looked after coffee was nice. the chap who looked after me was very helpfull..guys that worked on me car was quick and got through with out to much of a wait.
09 October 2024
Again excellent service and professional team
09 October 2024
Everyone was very professional.
08 October 2024
I would have given five stars but tyre pressures we're not checked because of inability to remove dust caps.
08 October 2024
Olga at BMW group 1 Southend has provided exceptional customer service and I had a great overall experience from start to finish. She was extremely caring and provided answers to all of my questions!
08 October 2024
Leah was really helpful, patient with me and managed to work around my schedule. She always keeps me updated and has a polite and kind demeanour.
08 October 2024
Olga did a fantastic job. keeping me up to date on progress and made sure I was happy with the end result.
08 October 2024
Very satisfied service, easy booking process, updates progress swiftly, free car valets
08 October 2024
Efficient and friendly serice.
07 October 2024
Service completed on time. Confusing message regarding extra costs which did not appear to be reflected in the final invoice.
07 October 2024
Ok but had a scuff mark on car.
07 October 2024
As above. Great service Good communication
07 October 2024
Well explained
07 October 2024
Great waiting area with tea, coffee, snacks and facilities. Kept updated and service was prompt.
06 October 2024
Very polite and helpful.
06 October 2024
Had to wait longer than expected
06 October 2024
Great customer service. Very helpful advisor. Courtesy wash also appreciated.
04 October 2024
Completed the job as specified,
02 October 2024
Every aspect of the service was exactly what you would hope for. The curtesy car was brilliant too. I just love BMW and will never choose anything else.
02 October 2024
The service on contacting reception was excellent as was when I booked the car in and also collecting the car, Hannah at the service desk was most helpful
01 October 2024
Customer care
01 October 2024
Excellent service.
30 September 2024
Have used you for ten years and service always excellent
30 September 2024
Last time my car went in it was for a recall. I booked in advance and got a loan car while the work was carried out, which was all good. I had a problem with the key as I had to replace the battery, but for a while now every time I started the car, ?
30 September 2024
Always a great service from Group1 Southend. Just want to be able to buy a car from Group1, unfortunately I have to purchase from other dealers.
30 September 2024
Personal and attentive service
30 September 2024
Pure professionalism of all staff and quality of work done.
29 September 2024
Steering wheel was filthy and had to be cleaned once home.
29 September 2024
I was very happy with the service. However I noticed that the mileage of the car reported on the invoice was significantly higher than the mileage on the car computer. I have telephoned twice now asking for someone to ring me to get it sorted but thi
28 September 2024
All completed as promised within timescales suggested.
28 September 2024
I am treated with courtesy and respect every time I visit Group 1 (Fairfield) Southend
28 September 2024
I was kept fully informed of the work progress.
28 September 2024
This is because your timing for the jobs done to my car is excellent. Your feedback on future issues are spot on. Also my car look brand new after the good MOT was done plus your cleaning service and drivers better too.
26 September 2024
Service is always good. Getting the car cleaned is also a big plus. Downside is costs.
25 September 2024
Loss of the vehicle pick up and drop off means i may have to reconsider where i get my services in the future. I would strongly suggest this facility is reinstated.
25 September 2024
All went smoothly
25 September 2024
Good people providing customer satisfaction
25 September 2024
Very satisfied
24 September 2024
Very helpful and professional
24 September 2024
Service was excellent and met all expectations from BMW
24 September 2024
Service assistant was very helpfull and courtious, webt out of way to resolve errors.
24 September 2024
From calling to book a service, the drop off process through to completion was seamless. Great customer service at every stage. A special shout to Hannah who was brilliant
23 September 2024
Fraser Gray was brilliant from start to finish. Everything I needed he provided in great time.
22 September 2024
very professional
21 September 2024
Dito ??????????????????
20 September 2024
I was completely satisfied this time but couldn't score a 5 because of my previous experience. I am concerned BMW have tried to get me to change this score to 5. In order to submit this review it won't let me until I've changed the score from 4 to 5
19 September 2024
Very satisfied, I was able to have my appointment changed to a waiting appointment
18 September 2024
there is no pick up and delivery service available.
18 September 2024
The communication from service reception lady (Leah) was excellent , she provided regular updates on progress with my car and ensured I had a loan car while mine was being fixed.
18 September 2024
Very pleasant experience from dropping car off to collection.
18 September 2024
Quick and easy
17 September 2024
Service was seamless from arrival to departure. Great communication too.
17 September 2024
I've not experienced anything negative to warrant anything less than completely satisfied.
16 September 2024
I unfortunately object to having to pay for a video inspection every time the car goes in irrespective of when this last happened! That choice should be up to me! So not 5 stars.
16 September 2024
Very good and helpful
16 September 2024
As above
16 September 2024
As above
15 September 2024
As above - all work was carried out quickly and the staff couldn't do enough for me while I was there
15 September 2024
They carried out the work.
15 September 2024
Excellent
15 September 2024
Good service
14 September 2024
Was quick and car was cleaned too
14 September 2024
Kept informed by Hannah as where the car was with the service and when it would be ready for collection.
14 September 2024
Not value for money
14 September 2024
Excellent all round service. Complimentary tea/coffee/drinks makes for a comfortable waiting experience.
11 September 2024
Good service from all members of staff I encountered. I could not criticise any aspect of my appointment.
10 September 2024
Mot completed
10 September 2024
Very impressed with the attention given to ensure everything was explained
10 September 2024
Friendly professional service as always.
10 September 2024
The dealership asked me to do this survey and give the mark above. As it is a non-service year all I had done was new wiper blades and an MOT. The blades were my choice. I only buy car parts from my local dealer.
09 September 2024
Very good service overall but I do miss having cars to look at in the waiting area, seems a bit empty there. Having used Fairfield's and Group 1 for 9 years now would be good if there was some sort of loyalty benefit, service deals etc.
09 September 2024
I was satisfied with the communication but not with the work carried out
09 September 2024
Easy to book in, communication on point, very clear on the work needed and the cost. And delivered on time.
09 September 2024
Great service
08 September 2024
From start to finish my experience was first class. Made welcome with refreshments, and hannah made sure my car was her priority.
08 September 2024
Sun visor fixed and service carried out. Car was super clean when returned
08 September 2024
Service was excellent and a the waiting area had good Wi-Fi and drinks available.
08 September 2024
Great service
06 September 2024
As above, she went over and above with her levels of customer service.
06 September 2024
All aspects of the service were good
04 September 2024
Quick and efficient service
04 September 2024
Cleary explained
04 September 2024
Service representative was very friendly and informative
04 September 2024
Done to time and always helpful
04 September 2024
First class attention by Service team, Above star to reflect full satisfaction
03 September 2024
Friendly & informative throughout
03 September 2024
Reception and all staff very courteous at all times. An excellent latte coffee.
03 September 2024
It is fantastic to have Hannah back (moved to Mini). Always the great communicator and efficient in resolving any challenges.
03 September 2024
Outstanding service. Helpful reminder MOT was due. Easy and efficient booking. Fast and efficient service on the day. Everything explained with clarity.
02 September 2024
Servicing agent very helpful and kept me informed at all stages.
02 September 2024
The staff met all of my expectations.
31 August 2024
Just so professional and friendly.
30 August 2024
Good customer service from hannah
30 August 2024
Quick turnaround
29 August 2024
Friendly staff and good work
29 August 2024
This was much better service. All of my requirements were carried out in a timely manner. Olga was very professional
28 August 2024
I couldn't be more satisfied with the experience.
28 August 2024
Leah was outstanding. Her customer service was superb. really nice to deal with. I cannot praise her enough!!
28 August 2024
Leah was excellent.
28 August 2024
At the end of the visit there were no issues.
26 August 2024
Vehicle repaired and returned sooner than expected, superb courtesy vehicle provided.
26 August 2024
Hannah was extremely friendly and helpful
25 August 2024
As above
25 August 2024
Great service & kept informed throughout the time they had my car.
24 August 2024
Staff excellent
23 August 2024
Always helpful and polite
22 August 2024
Service rep was very helpful and professional. Kept me up to date all through the process
22 August 2024
Very happy with the service, safety check video, car clean etc. Polite receptions and car collection / self service key drop-off very smooth
21 August 2024
Kept informed at all times and car ready on time agreed
21 August 2024
Again always been Great. Good comms and made sure I was happy
21 August 2024
I was particularly pleased that I was told what was going on and generally kept informed throughout the day
21 August 2024
Great service and communication
20 August 2024
As above
20 August 2024
All about Hannah
20 August 2024
Just because everything went smoothly
20 August 2024
From the welcoming receptionists to the attentive Service department you always feel well looked after. Lynette Sanders is always a joy to deal with when I bring my car in.
09 November 2024
Adrian was amazing from the start to the delivery of my new vehicle. He went above and beyond to satisfy me (please read this appropriately).. but he was brilliant and I would recommend him to any family / friends in the future.