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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
270 ratings and 155 comments received in the last 90 days.
08 July 2025
Delivery was delayed by a few weeks which but Billy & Lewis made up for that when I collected the car.
04 July 2025
My experience was very good with Sofiane. Didn't feel rushed or pressured. Was very helpful giving different options available.
03 July 2025
No problems
02 July 2025
Never dissatisfied
01 July 2025
Perfect the whole way through, Lewis Macal was a great help
01 July 2025
Open dialogue and knowledgeable service
25 June 2025
Smooth quick transaction
06 June 2025
Very knowledgeable salesperson who was more than willing to spend as much time as needed to go through everything during both the purchase phase and hand over phase.
05 June 2025
Good
04 June 2025
We love BMW and the service provided by Adrian at Group1 Southend was amazing. We couldn't be happier with the car, deal and overall service.
03 June 2025
Very helpful and support setting up vehicle
01 June 2025
Polite curious and knowledable. Get to know the customer and help them find the right vehicle
01 June 2025
From the first handshake it was never a problem to test drive, ask all the questions I needed to and be assured about the decisions I was making. I felt looked after throughout with updates and a special video update that was so nice.
28 May 2025
Adrian was fantastic to deal with. Very accommodating, explained things clearly and was generally a lovely person to deal with.
26 May 2025
Adrian at Group1 Southend was great from start to finish. Handover was also first class. Adrian's knowledge and enthusiasm for the car was great.
23 May 2025
Jeremy Allen was extremely friendly, helpful, and painstaking when explaining all of the functions of my new car
22 May 2025
When i bought the car and when i returned a few days later to collect my new car i was very happy with the service. Fraser, the salesman was really helpful and explained everything to me which was great.
15 May 2025
Great team
15 May 2025
Kieran was helpful and responded to queries throughout the process which went smoothly from start to finish
12 May 2025
Most already answered. But it was a 5 star service and I was made to feel like a 5 star customer where noting was too much trouble and all my questions were answered
06 May 2025
I was very satisfied with my experience during the purchase and delivery. It took a week from purchasing the car to it being delivered and I was very happy with that. Lewis was very helpful and efficient with these and made it all very clear.
05 May 2025
Fraser kept us informed through every step of the process - can't fault the extremely high level of service provided.
04 May 2025
Couldn't believe how organised they were when we picked the car up. When we purchased the car the whole experience was a pleasure.
03 May 2025
It all went smoothly
02 May 2025
Amazing service going above and beyond. Keeping me informed of each step and progress of car arrival. Very responsive individual - Jeremy
19 April 2025
Sofiane Khelfa and his colleagues looked after us and worked with us to find the best deal. Reception staff friendly. Relaxed atmosphere with helpful and friendly staff. Just what we want and need.
17 April 2025
Fraser Gray has been very helpful, knowledgeable and professional. A credit to the Group #1 dealership
09 July 2025
Max was once again a superstar sorting out a warranty issue. It took too long for the issue to be sent through to the right person and I was not in receipt of a quote for the work ahead of the work being sorted.
09 July 2025
Good Service and well looked after
09 July 2025
Excellent service. Kept up to date on progress throughout
09 July 2025
If I hadn't insisted on being checked again I would have wasted my time
08 July 2025
No reason to be unhappy
08 July 2025
Quick, pleasant service.
06 July 2025
Car was done fast and I was happy with the result
06 July 2025
Again, very helpful staff.
06 July 2025
Good helpful staff. While you wait service ran to time.
06 July 2025
Professional , helpful and good communication on my veichle
06 July 2025
Hannah asked for detailed information about the issues and investigated and reported back with professionalism and full explanation
05 July 2025
See above
05 July 2025
Item I asked to be looked at wasn't fixed, had to resolve it myself after watching YouTube!
04 July 2025
On time,very professional.
04 July 2025
All the service team are model professionals and a joy to deal with
04 July 2025
Good customer service very helpful with car care bideo
03 July 2025
My service advise kept me up to date and nothing was ever a problem
02 July 2025
Excellent
02 July 2025
No problems though out the period
01 July 2025
Vehicle was completed on time and health check on vehicle.
01 July 2025
Adam Rowswell took charge of the situation and delivered impeccable service and finally the car was repaired properly by the Southend Team.
01 July 2025
The health check, air con refill and interior clean was offered for free as a long standing, repeated customer
01 July 2025
Very efficient.
01 July 2025
Reapair work was carried out swiftly and on time.
01 July 2025
The purpose of the visit was completed with ease- MOT test.
27 June 2025
Almost completely satisfied, but initially Group 1 seemed to struggle getting BMW to accept that work was covered under warranty. This is my first all-electric BMW (i3S) and until this breakdown I was most pleased with the vehicle.
26 June 2025
Very satisfied. Prompt and easy to sort out with the staff.
26 June 2025
Excellent service
25 June 2025
Warm welcome , good feedback and excellent hospitality
25 June 2025
Always friendly, always helpful, can't fault
24 June 2025
Kept in contact re progress throughout. However disappointing vehicle cleaning did not include vacuuming car boot
23 June 2025
Very fast response, excellent communications, very pragmatic.
22 June 2025
Generally good service.
22 June 2025
Good customer service
20 June 2025
Very good service but no tyre depths printed but were mentioned on health check video
19 June 2025
Recall done in under 15 mins
18 June 2025
I was kept fully informed of the jobs required. Staff very polite and my service manager (Olga) was brilliant.
18 June 2025
I've had my car since new never had tyres or brakes or anything g major. They found the best deal they could on these items which made the bill not so scary !
16 June 2025
Good customer after care
15 June 2025
See answer question one
14 June 2025
Happy with the service
12 June 2025
Great service on this occasion
11 June 2025
Wasn't kept up to date with car progress
11 June 2025
Max was excellent
11 June 2025
Because the issue with the screen is continuing to ocurr after the service
10 June 2025
The service was completed on time and very thoroughly
08 June 2025
Despite dropping the car off the day before the service was due, and having it booked in for 8am, it was not started until 4pm. I was not contacted until near closing time and nearly missed opening hours due to the distance to return, late call back.
07 June 2025
Excellent and very thorough, car was left clean and Leah explained in depth everything that was being done
07 June 2025
Like I said on previous question. No customer care
06 June 2025
Group 1 have gone above and beyond
05 June 2025
I am completely satisfied with Southend.
02 June 2025
Good setvice
02 June 2025
Hannah my service representative was very polite and kept in regular contact with me.
30 May 2025
Jeremy was a pleasure to deal with and I'm already looking forward to what we can do in 4 years time.
29 May 2025
Costumer service was great. Friendly & helpful staffs
29 May 2025
Best BMW centre I've been too, very clean, staff was helpful.
28 May 2025
As above, Leah the service advisor is a consummate professional ambassador and deserves recognition, you miss 5 stars because of the difficulty reaching the centre by telephone
28 May 2025
Work done as needed
27 May 2025
Good communication throughout the service process
27 May 2025
Only reason its not five is wait time for courtesy car
27 May 2025
Key drop off much less painful than having to wait for a service advisor. Heads-up car play no longer works, auto high beam turned off, auto handbrake turned off, dashboard different configuration, a little irritating.
27 May 2025
It was fine
26 May 2025
Quick
26 May 2025
No waiting to be seen. The whole experience was effortless
26 May 2025
Even though they couldn't find anything wrong with the lights turning on, they went ahead and did a full software update.
24 May 2025
The service we received was very good
22 May 2025
The end outcome was good and this is only the first time I have utilised Group 1 at Southend. The lady that I spoke with on the phone (Olga) was very polite and professional.
22 May 2025
Great. Price expensive customer service spot on
22 May 2025
Excellent service particularly from my service manager Olga.
22 May 2025
Good kept me informed all the time
22 May 2025
Excellent service.
21 May 2025
This is the third time I've used their services, and I've always had an excellent experience.
21 May 2025
All is fine with the service.
20 May 2025
Polite staff, excellent service by the service team.
20 May 2025
Professional, polite and accurate
19 May 2025
Communicated well by text and phone
19 May 2025
Good all round
19 May 2025
I am disappointed that three days after my service and MoT. Our car flagged up a fault with the engine coolant and a part happened to break just 2 days after our service.
19 May 2025
Was updated throughout the time I was there.
19 May 2025
Leah the service advisor gave an amazing service and is an asset to BMW Southend
18 May 2025
My car has to come in far too often, which is a significant inconvenience-simply because the work is never done right the first time.
17 May 2025
They dealt with my issue very quickly and the service advisor was excellent and very helpful (kudos to Olga!)
17 May 2025
Customer Service was 2nd to none
16 May 2025
Great quality service from Leah, classy touch with a gift bag supplied
15 May 2025
Very efficient
14 May 2025
Problem not solved
14 May 2025
I would have given 5 stars, but I have an outstanding question about the recall that my car went in for and I not able to get anybody to answer the telephone.
14 May 2025
completely satisfied
14 May 2025
Completed my work with no hassle
13 May 2025
Very happy with the service that I received
12 May 2025
Staff was helpful
11 May 2025
Very satisfied. I went in to get my current car's rear brakes sorted, and ended up with a new car. The advisor sorted the brake work into the deal so it didn't cost me extra, which I really appreciated.
10 May 2025
The staff always go above and beyond.
10 May 2025
Hannah was great to deal with, very friendly and knowledgable, car was sorted quickly and picked up same day.
10 May 2025
Staff were very polite and Olga was very helpful
09 May 2025
Very good service
09 May 2025
Nothing to be dissatisfied with
08 May 2025
Great service, was kept up-to-date with information and all work carried out quickly.
08 May 2025
Fantastic service and helpful
08 May 2025
I used the automated check in service, which allowed an extremely swift turnaround. When collecting the car, the service was prompt and informative
08 May 2025
Max handling my case with excellent service
07 May 2025
Arrangements made at the time of booking the service, including a courtesy vehicle were were completely fulfilled.
06 May 2025
Got my car serviced and clean quicker than expected
06 May 2025
As above
05 May 2025
Good experience, but complementary clean was not done. This was sorted by Olga whilst I waited.
05 May 2025
Prompt and efficient. However the lady in the service department was very abrupt when I asked if the brake fluid was tested prior to changing or topping up.
05 May 2025
Everyone very friendly and helpful. Loan car was excellent and paperwork quick. When collecting car it was not ready but no voicemail left to advise so went to collect anyway which was a shame as traffic was so bad!
05 May 2025
Olga always looks after me and my car exceptionally well, I'm very particular and she accommodates my need to look after my M3
03 May 2025
As above
02 May 2025
I like to reward excellent service
01 May 2025
I was not given any timescale as to when work was to be caried out or completed, I had to phone late afternoon to determine when the car would be ready for collection.
01 May 2025
Kept informed throughout process
01 May 2025
Very helpful as always, new brakes sorted and was able to sort the my bmw app which I hadn't been able to log into in the past.
30 April 2025
Really pleased with the full inspection and the detailed explanation of the work carried out and the advice given.
28 April 2025
Vehicle booked in on time, and the mot was completed on time. Which was important to me as I waited in the showroom. Comfortable showroom, with good facilities.
28 April 2025
Nothing to complain about, friendly staff, relaxed environment quick and easy service
27 April 2025
Given that I wasn't supposed to bring my car in for a certain date and had to bring it in a couple weeks in advance bmw were very accommodating and helpful
26 April 2025
Great experience
24 April 2025
Excellent friendly service
22 April 2025
Helpful staff
22 April 2025
Staff were very helpful with the issues we needed to be sorted out.
20 April 2025
Like I said I would have liked to have been sent the health check Video.
20 April 2025
Hannah was both informative and helpful, I asked for and earlier pick up and she facilitated
20 April 2025
Good communication
17 April 2025
Excellent service from mechanic Tyler.
17 April 2025
Regular updates from the the operative and everything completed on time and as expected.
16 April 2025
overall satisfied as parts were replaced on the warranty, Car returned washed and cleaned inside which is always a bonus staff a friendly enough just wished it had been done on the first visit and I didn't have to take the time to drop the car again.
09 July 2025
Everything was perfect.