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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
372 ratings and 209 comments received in the last 90 days.
05 May 2025
Fraser kept us informed through every step of the process - can't fault the extremely high level of service provided.
04 May 2025
Couldn't believe how organised they were when we picked the car up. When we purchased the car the whole experience was a pleasure.
03 May 2025
It all went smoothly
02 May 2025
Amazing service going above and beyond. Keeping me informed of each step and progress of car arrival. Very responsive individual - Jeremy
19 April 2025
Sofiane Khelfa and his colleagues looked after us and worked with us to find the best deal. Reception staff friendly. Relaxed atmosphere with helpful and friendly staff. Just what we want and need.
17 April 2025
Fraser Gray has been very helpful, knowledgeable and professional. A credit to the Group #1 dealership
08 April 2025
They stayed back, even after the business was closed to make sure we were happy with the new purchase
06 April 2025
Just Fantastic
03 April 2025
Have purchased from Fairfield for over 40 years so not likely to change
03 April 2025
Fully satisfied.
03 April 2025
Lewis was excellent throughout the whole process.
03 April 2025
Very easy!
03 April 2025
It is always a good experience when visiting the Southend showroom wether to purchase or for servicing.
03 April 2025
Oscar
02 April 2025
I said to Jeremy it would be kinda cool to receive my new car on my birthday, he made sure this happened and put a massive big red bow on the car
02 April 2025
Just such a great experience. For a total BMW novice I was completely'wowed' by my experience from start to finish.
02 April 2025
Very good experience from start to finish
01 April 2025
Jeremy Allen could not have done anymore for me, extremely efficient and clear in all communications.
01 April 2025
Brilliant service. On line paperwork made the process simple. Lots of tea and coffee helped lubricate the purchase. The car was ready 1 week later as advised.
28 March 2025
Smooth transaction throughout.
26 March 2025
The centre was excellent and supplied with coffee and biscuits.Staff were very nice.
25 March 2025
Very satisfied, great facility, friendly reception, welcoming staff.
22 March 2025
Car took a long time to arrive at the centre. Updated were far and few between. The second sales rep, Oscar, was much better to deal with. The car is very good however and was given to me in immaculate condition.
21 March 2025
Our experience at the BMW showroom was excellent. They have comprehensive disabled facilities, making it easy to get around the two floors. Refreshments were also offered during our visit, enhancing the overall experience.
14 March 2025
The salesman was very helpful, thorough, friendly and knowledgeable on all the technology in the car and is happy for me to contact him again should I need any further advice.
14 March 2025
Very satisfied with the experience. Continually looked after when visiting the showroom and support via email and phone.
08 March 2025
It was great dealing with Sofiane who was very helpful and friendly throughout.
05 March 2025
Minor problem with paintwork solved with profession care
27 February 2025
Fraser couldn't do more for me, and invited me back to go through any of the specifications I wasn't sure about, which I have
11 May 2025
Very satisfied. I went in to get my current car's rear brakes sorted, and ended up with a new car. The advisor sorted the brake work into the deal so it didn't cost me extra, which I really appreciated.
10 May 2025
Hannah was great to deal with, very friendly and knowledgable, car was sorted quickly and picked up same day.
10 May 2025
Staff were very polite and Olga was very helpful
10 May 2025
The staff always go above and beyond.
09 May 2025
Nothing to be dissatisfied with
09 May 2025
Very good service
08 May 2025
Fantastic service and helpful
08 May 2025
Max handling my case with excellent service
08 May 2025
I used the automated check in service, which allowed an extremely swift turnaround. When collecting the car, the service was prompt and informative
08 May 2025
Great service, was kept up-to-date with information and all work carried out quickly.
07 May 2025
Arrangements made at the time of booking the service, including a courtesy vehicle were were completely fulfilled.
06 May 2025
Got my car serviced and clean quicker than expected
06 May 2025
As above
05 May 2025
Good experience, but complementary clean was not done. This was sorted by Olga whilst I waited.
05 May 2025
Prompt and efficient. However the lady in the service department was very abrupt when I asked if the brake fluid was tested prior to changing or topping up.
05 May 2025
Everyone very friendly and helpful. Loan car was excellent and paperwork quick. When collecting car it was not ready but no voicemail left to advise so went to collect anyway which was a shame as traffic was so bad!
05 May 2025
Olga always looks after me and my car exceptionally well, I'm very particular and she accommodates my need to look after my M3
03 May 2025
As above
02 May 2025
I like to reward excellent service
01 May 2025
Kept informed throughout process
01 May 2025
I was not given any timescale as to when work was to be caried out or completed, I had to phone late afternoon to determine when the car would be ready for collection.
01 May 2025
Very helpful as always, new brakes sorted and was able to sort the my bmw app which I hadn't been able to log into in the past.
30 April 2025
Really pleased with the full inspection and the detailed explanation of the work carried out and the advice given.
28 April 2025
Vehicle booked in on time, and the mot was completed on time. Which was important to me as I waited in the showroom. Comfortable showroom, with good facilities.
28 April 2025
Nothing to complain about, friendly staff, relaxed environment quick and easy service
27 April 2025
Given that I wasn't supposed to bring my car in for a certain date and had to bring it in a couple weeks in advance bmw were very accommodating and helpful
26 April 2025
Great experience
24 April 2025
Excellent friendly service
22 April 2025
Staff were very helpful with the issues we needed to be sorted out.
22 April 2025
Helpful staff
20 April 2025
Like I said I would have liked to have been sent the health check Video.
20 April 2025
Good communication
20 April 2025
Hannah was both informative and helpful, I asked for and earlier pick up and she facilitated
17 April 2025
Excellent service from mechanic Tyler.
17 April 2025
Regular updates from the the operative and everything completed on time and as expected.
16 April 2025
overall satisfied as parts were replaced on the warranty, Car returned washed and cleaned inside which is always a bonus staff a friendly enough just wished it had been done on the first visit and I didn't have to take the time to drop the car again.
14 April 2025
A fair job done and a free valeting too. Thank you
14 April 2025
Looked after by very friendly and welcoming staff together with a free car wash.
14 April 2025
Smooth efficient operation
14 April 2025
Courteous staff & very good status feedback
14 April 2025
Efficiency
12 April 2025
Despite booking 36 days in advance they couldn't organise the required work and deliver car in 2 working days, rather they took additional 2 working days to complete. Amounts quoted during booking were different when paid. Promised Wash/Vac not done.
12 April 2025
Car was not cleaned after service
12 April 2025
Car wasn't parked in carpark had to hunt round and then go back in to ask where it was parked found it in the mini carpark eventually. Steering wheel was dirty and gear stick
11 April 2025
Was only there for airbag recall, happy with service provided.
11 April 2025
Recall carried out with no issues and I was also made aware of the compensation and I was kindly offered a free air-con service, which I accepted.
10 April 2025
Good communication
08 April 2025
My contact was very efficient and friendly
08 April 2025
Courtious staff, fast & efficient repair with excellent updates & feedback.
07 April 2025
Its hard to find a great garage and I think Southend 1 gives me confidence to have my car serviced there
06 April 2025
Fast, friendly and efficient service. The lady who was in charge of the work on my car went above and beyond to get my car sorted quickly.
06 April 2025
Job well done
05 April 2025
Proactive and met my expectations
05 April 2025
My car hadn't been fixed and paid alot 250 pounds to get it fixed.
04 April 2025
Professional
03 April 2025
Great service, friendly and informative.
02 April 2025
The service was very easy to understand what was happening as well as what may need replacing in the future.
02 April 2025
one small unexpected cost was cancelled, after referring to Section Manager
02 April 2025
Friendly staff
01 April 2025
On this occassion I was booked in for an MOT, I arrived ahead of time, was spoken to by service reception, who took my keys and advised me of how long the MOT would take.
01 April 2025
As I said before very polite helpful staff all round good experience
01 April 2025
Always kept up to date with progress of service
01 April 2025
Hannah King (my service desk contact) was excellent. Great communication throughout & I felt she had my best interests at heart.
01 April 2025
This time, unusually, there was a later problem.You did the wheel change (from winter to summer wheels) however, when I reset the tyre pressure monitor as required, I discovered that the summer wheels were all slightly incorrect.
01 April 2025
Service and warranty worked carried out very well.
01 April 2025
Good communication and service keeping you in touch with the whole process.
30 March 2025
A wait appointment that ran on time. Quote for service was accurate
30 March 2025
The process of drop off and collection could be streamlined, sometimes people are in a hurry. Not being provided a loan car during essential safety recall work is not ideal. The work seemed to be carried out well and the video inspection was great.
29 March 2025
Efficiency
28 March 2025
Generally happy overall, only issue was the video sent reporting defects with my vehicle, the technician mentioned my front tyres were 31% worn? These tyres had been fitted new 48hrs before I had the service/check carried out? Feel this is misleading
28 March 2025
All went to plan
28 March 2025
From the booking, to the courtesy car arranged, and the updates from the service lady who dealt with me. Very professional, great demeanour and attentive.
27 March 2025
As above
26 March 2025
Excellent service as always
26 March 2025
I wasn't looking forward to my sit and wait, normally I would arrange a curtesy car but unfortunately none were available. However I appreciated the team moving my service promptly as I was waiting in house
26 March 2025
Great service
25 March 2025
The staff are polite and technicians good. The car wash is awful together with the issue mentioned above with the dash cam
24 March 2025
Would have liked proof that the underneath of the vehicle is now clean and all visible oil has been removed.
24 March 2025
Polite and courteous staff
24 March 2025
Excellent friendly staff. Also nice coffee.
23 March 2025
Very easy and friendly place
23 March 2025
Helpful, patient, knowledgeable, courteous
23 March 2025
I had my car cleaned while in for a service, it was not cleaned well and had scratch on the door. Other than this service was excellent.
22 March 2025
Kept informed and made very welcome
22 March 2025
No problems with any of my experience.
22 March 2025
As above.
22 March 2025
A five star service
21 March 2025
Great customer service, Max was brilliant as well as the technicians who carried out the work on my M3
20 March 2025
The work what was carried out was at a high level
19 March 2025
Everything was as expected and you delivered on everything you said you would
19 March 2025
All faults were pointed out with detail also provided workable payment structure
18 March 2025
Max went absolutley out of his way to fix my wing mirror when it wasn't ready at the proposed time
18 March 2025
Had a really positive experience despite the issues with my car. Max communicated clearly to me and made an effort to suggest ways we could reduce the impact on myself
18 March 2025
Everything happened as it should, expectations were met perfectly
18 March 2025
The service I received was a 10 out of 10 absolutely satisfied
18 March 2025
The service team were happy and helpful. The service was excellent. The car was cleaned.
17 March 2025
Very professional staff
17 March 2025
i was offered a drink, helped by front desk with the log in issue and seen very quickly by service desk. Max helped with every question i had.
17 March 2025
Since my visit my car boot has had an issue with not opening and is saying it isn't closed! This is very frustrating as I didnt have an issue with my boot before my service and suddenly I have an issue now ?
16 March 2025
Good communication
16 March 2025
Because on the two occasions we have used them we haven't received the car back when expected ( only for very routine work)
16 March 2025
The staff. Member who was dealing with my car was very helpful and explained what was happening at each point, of the car being checked. He was able to explain regarding what the problem was and what was to be ordered in terms of parts required.
15 March 2025
Helpful and friendly staff from the initial call to the end of the job. The staff were still helpful and able to deal with things despite their systems being offline on the day I took the car in.
15 March 2025
Great feedback and video of the service with details of work required in future.
15 March 2025
As above
15 March 2025
everything was good
14 March 2025
Very efficient
14 March 2025
Great customer service by Hannah King
13 March 2025
Hannah King was awesome
12 March 2025
Professional customer service and treated like a person
12 March 2025
Very satisfied with my service, from when l arrived at the showroom a member of staff came out, collected my keys and parked my car for me. I have already recommended a friend to the showroom and she's dropped the Chelmsford branch.
12 March 2025
Leah Davis kept me informed throughout the service/MOT process.
11 March 2025
Good
10 March 2025
Car cleaned and points raised were answered
10 March 2025
Very smooth service
10 March 2025
Polite, friendly and efficient.
09 March 2025
Hannah was great, very helpful, polite and friendly. The reason it's not 5 stars is I thought the labour charge was far too high and they had my car the entire day.
09 March 2025
Really pleased with service & the run down on what was being carried out
09 March 2025
Booked vehicle in for an issue with my vehicle headlamp, dropped vehicle off on Monday 3rd of March, Hannah King the service advisor explained the process and kept me informed at all stages. Headlamp was replaced under warranty.
07 March 2025
Adviser kept me informed and manage to get my car serviced and warranty issue to my satisfaction
07 March 2025
Nice team
06 March 2025
speed and efficiancy
06 March 2025
Experience was overall very easy and not stressful at all. Hate doing things like this but didn't effect me at all
06 March 2025
I can't fault the service and support provided. Plus the coffee and biscuits were lovely.
06 March 2025
Max sorted out everything for me, with a friendly attitude.
06 March 2025
Easy booking process, good communication throughout. Car cleaned and washed, fast service.
06 March 2025
Very professional .explain everything to me
06 March 2025
Because the staff have always been friendly and helpful, and work carried out has always been good.
05 March 2025
The car was left in a very dirty condition with grease blobs on the outside There were grease hand prints on the head lining, the job of fixing the heating was not done, had to leave the car again. Even the battery terminal was not tighten.
05 March 2025
Carried out the recall, repaired my issue also.
05 March 2025
The service was great, I was made aware of how long it would take, it was quicker. Also I appreciated the video that follows the checks.
05 March 2025
Appointment was for repair in respect of a safety recall. Entire process from booking to the repair went smoothly, no issues.
03 March 2025
Very happy
03 March 2025
Professional and friendly.
03 March 2025
Totally happy with the experience, from start to finish.
03 March 2025
Great service nice people to deal with
03 March 2025
Completed the scheduled work in good order and on time.
03 March 2025
Great customer service from Hannah King
02 March 2025
Max (think that's the name of the gentleman we dealt with in the service dept). Extremely helpful and knowledgeable. Best experience by far
02 March 2025
Excellent service
02 March 2025
Better than other dealerships
01 March 2025
idrive telling me needing inspection and oil change.. Suddenly your computer says it needs a FULL service another £300 please!! Why would my £42500 car built by you be wrong ? if so you should fix it at your expense!
01 March 2025
Polite and professional
28 February 2025
Sofiane was very professional and went above and beyond to get us into the BMW that suited all our needs.
28 February 2025
Excellent
27 February 2025
New i drive 9 a problem brought on by BMW themselves.
27 February 2025
My only complain is that I wasn't fully informed about the cost when booking in. This shouldn't happen at a reputable company. Staff should be fully trained.
27 February 2025
Friendly, efficient and professional service
27 February 2025
My car was in for re call so service was free but totally satisfied with all aspects of care
27 February 2025
Olga was great but it took a long time to get the work carried out. Also, my van was damaged while I was on site and I reported it to reception still waiting for feedback about the company that were delivering pallets and video footage
26 February 2025
See above
26 February 2025
Group 1 bmw/mini/audi/vw for me have been incredible when I've had cars through them, service is top notch.
26 February 2025
Always a good service and customer treatment
26 February 2025
I felt valued as a customer
25 February 2025
Very good customer service. All great
25 February 2025
Car was delivered as expected - Jeremy was lovely and advised and helped with all questions
25 February 2025
I was very satisfied with Group 1 Southend. All the team, and particularly the lady in the sales team were very friendly, knowledgeable and helpful. Group one helpfully combined multiple things inc. MOT, battery and brake pads replacements.
25 February 2025
I was asked if I wanted my car to be washed and vacuum and I said yes but unfortunately that didn't happen
24 February 2025
Met my expectations
24 February 2025
great service
24 February 2025
See previous response
24 February 2025
All work required was explained and detailed.
24 February 2025
Work was completed on schedule and was kept informed of progress Replacement tyre was provided at a competitive price after Hannah checked the cost at my usual tyre supplier
23 February 2025
The team at Group 1 Southend by comparison were excellent especially Hannah who went the extra mile to achieve customer satisfaction.
23 February 2025
We didn't have a long wait to see the service advisor and we had a pre booked courtesy car which was ready and explained
22 February 2025
We were well looked after
22 February 2025
Did software update, now need to wait and see if it happens again. Didn't find the root cause of the fault.
22 February 2025
Everyone very friendly and helpful
22 February 2025
Work completed on time
21 February 2025
Thank you to Hannah for making the whole experience so easy and stress free. Communication was great all throughout the repair and I knew exactly what was going on with my car. Required repairs were carried out quickly too - Couldn't fault a thing!
20 February 2025
It was ok. Communication was a little lacking but I guess that could be put down to workload. A quicker turnaround on the repairs would have been welcomed (car in workshop from first thing Wednesday until following Monday afternoon).
19 February 2025
See above
19 February 2025
as all already previously stated friendly staff keen to keep me updated and free drink was great
18 February 2025
After service car was not cleaned or washed as they promised before service.The staff who was responsible this even didnot look the car whether the the car is done vacuum cleaning at least or not .she told me that that front seat all cleaned but no
18 February 2025
All went smoothly
18 February 2025
All the staff were friendly and kept me informed during the day of progress on my vehicle
17 February 2025
See above
17 February 2025
As above
17 February 2025
All went smoothly and communication was good. Vehicle valeted which was appreciated.
06 May 2025
I was very satisfied with my experience during the purchase and delivery. It took a week from purchasing the car to it being delivered and I was very happy with that. Lewis was very helpful and efficient with these and made it all very clear.